Privacy Policy

At Auzyem ("we", "our", "us"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect information when you access or use our online academic manuscript review platform ("Service").

This Policy applies to users worldwide. Where local privacy laws provide additional rights or protections, we will comply with those requirements.

1. Information We Collect

We may collect the following categories of information.

1.1 Account Information

When you create an account, we may collect:

• name
• email address
• password or authentication information
• country or region
• subscription information
• payment information (processed through third-party payment providers)

1.2 Manuscripts and Uploaded Content

When you use the Service, you may upload academic manuscripts, drafts or other written materials ("Content").

This Content may include:

• manuscript text
• research information
• academic subject matter
• references and citations
• embedded information contained within uploaded documents

We process uploaded Content solely to provide the manuscript review and feedback services requested by you.

You retain ownership of all Content you upload.

1.3 Usage Information

We may automatically collect information about how you use the Service, including:

• pages visited
• features used
• subscription activity
• device information
• browser type
• IP address
• system activity logs

This information helps us maintain security, improve performance and understand how users interact with the Service.

2. How We Use Your Information

We may use your information to:

• create and manage your account
• provide manuscript review and feedback services
• process payments
• communicate with you about your account
• provide customer support
• improve the Service
• monitor security and prevent misuse
• comply with legal obligations

3. How We Process and Store Manuscripts

When you upload a manuscript or other written material, your Content is securely processed to provide manuscript analysis, feedback and related features.

To provide features such as review history, progress tracking and access to previous submissions, we may store uploaded Content within your account.

Your Content:

• remains your property
• is not published or made publicly available
• is not shared with other users
• is not sold or licensed to third parties
• is not used to create academic content on your behalf

You may request deletion of your uploaded Content or account as described in this Privacy Policy.

4. Artificial Intelligence Processing

The Service uses artificial intelligence technologies to analyse manuscripts and provide feedback.

By using the Service, you acknowledge that:

• your uploaded Content may be processed using AI systems
• feedback is generated through automated analysis
• AI-generated feedback may not always be complete or accurate

We apply appropriate measures designed to protect user Content and maintain the security of the Service.

5. Use of Data for Service Improvement

The Service uses artificial intelligence technologies to analyse manuscripts and provide feedback.

Your uploaded Content may be processed by AI systems solely for the purpose of providing the Service.

We may use anonymised and aggregated information about Service usage to improve the performance, reliability and quality of the platform.

We do not use identifiable manuscripts, personal academic work or user Content to train AI models unless we clearly disclose this practice and obtain any consent required under applicable law.

6. Payment Information

Payments are processed through trusted third-party payment providers.

We do not store complete payment card details.

Payment providers process your information in accordance with their own privacy policies and security practices.

7. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• maintain account functionality
• remember user preferences
• analyse usage patterns
• improve website performance

Users may manage cookie preferences through their browser settings or available cookie controls.

8. Sharing Your Information

We do not sell your personal information.

We may share information only where necessary with:

Service Providers

Trusted third parties that support our operations, including:

• hosting providers
• payment processors
• authentication providers
• analytics providers
• customer support platforms

These providers are contractually required to protect your information.

Legal Requirements

We may disclose information where required by law, regulation, court order or governmental authority.

9. International Data Transfers

Because the Service is available globally, your information may be processed or stored in countries outside your country of residence.

Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place.

10. Data Security

We implement reasonable technical and organisational measures designed to protect your information against:

• unauthorised access
• accidental loss
• misuse
• alteration
• disclosure

However, no online service can guarantee absolute security.

11. Data Retention and Deletion

We retain your account information and uploaded Content for as long as necessary to provide the Service and maintain features such as manuscript history and previous feedback.

You may delete uploaded manuscripts or request deletion of your account through the available account controls or by contacting us.

When deletion is requested, we will take reasonable steps to remove your information from active systems, subject to:

• legal requirements
• security backups
• technical limitations
• legitimate business requirements

Backup copies may remain temporarily before being securely deleted in accordance with our retention processes.

12. Your Privacy Rights

Depending on where you live, you may have rights including:

• access to your personal information
• correction of inaccurate information
• deletion of your information
• restriction of processing
• objection to certain processing
• receiving a copy of your data

Requests can be submitted using the contact details below.

13. Children's Privacy

The Service is not intended for users under the age of 18 unless they have appropriate legal authority to enter into an agreement.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Where changes are significant, we will provide reasonable notice through the Service or by email.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your information: